Discrimination

DISCRIMINATION IS AGAINST THE LAW

St. Margaret’s Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. St. Margaret’s Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

St. Margaret’s Health:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need any of the above services, contact the Patient and Family Services Department at(815) 664-1486.

If you believe St. Margaret’s Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Teresa Pinter
600 East First Street
Spring Valley, IL 61362
(815) 664-1176 | (815) 664-1578 (TTY)

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry by calling (800) 252-4343 or (800) 547-0466 (TTY).

Or you may write to the department at the following address:

Illinois Department of Public Health/Division of Health Care Facilities and Programs
525 West Jefferson Street
Springfield, IL 62761
(800) 252-4343 | (800) 547-0466 (TTY)

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here, or by mail or phone at:

U.S. Department of Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019 | (800) 537-7997 (TDD)

Complaint forms are available at hhs.gov.

St. Margaret’s Health cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

Sumusunod ang St. Margaret’s Health sa mga naaangkop na Pederal na batas sa karapatang sibil at hindi nandidiskrimina batay sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian.

St. Margaret’s Health tuân thủ luật dân quyền hiện hành của Liên bang và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính.

ATTENTION!

 

Pertaining to COVID-19 Testing:

Due to critical shortages of supplies, St. Margaret’s Health is no longer testing walk-in patients for COVID-19; a physician’s order IS REQUIRED. If you have been exposed to COVID-19, please isolate at home, wear a mask and IF symptoms develop, contact your physician to request an order to be tested.

Having symptoms? In order to be tested for COVID-19, Influenza (Flu), Strep, RSV, or to receive a Respiratory Array test, patients MUST have a doctor’s order. Contact your medical care provider. Please DO NOT visit the testing center in Spring Valley without a physician’s order, OR visit an Emergency Department for testing.

There are many sites throughout the Illinois Valley that are still currently testing without physician’s orders, although appointments may be required.  Please refer to local pharmacies and health departments websites, or visit https://coronavirus.illinois.gov/testing-sites for more information.

Thank you!

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